Store Policies
To shop online, choose a department then add individual items to your shopping cart. You can view your cart or check out anytime you like.
The first time you make a purchase you will create an account. Once you have created your account, you will just need to remember your login id and password to access your account for future purchases. If you forget your account password, you can have it e-mailed to you from the account log-in page. When you visit the store to make future purchases, go to the Manage Account and log in. Use your saved shipping and billing information in the check out.
Each time you select an item and place it in your cart, the default is to display the full cart. However, for quick and easy shopping, you can change your cart options to not display the full shopping cart each time you add an item (which means you can browse through a dept and choose multiple items from that dept without leaving that page). In the view cart, just toggle the Cart Option setting to your preferred shopping method and click on the update cart.
Accepted Forms of Payment
-Visa and MasterCard
If you have any questions please e-mail us at riversend@bellaliant.com or call 902-562-1959
Coupons and Discounts
Coupon discounts do not apply to merchandise already at sale prices.
Shipping & Handling
All packages are shipped via Canada Postal Service Regular mail unless requested otherwise. We will ship your items within 1 business day whenever possible. If an item is out of stock you will be notified and we will ship it as soon as possible. If you are ordering sale items, your shipping will be based on the regular price of the items. If you are ever in question of any of our shipping rates, please do no hesitate to contact us at riversend@bellaliant.com
Shipping & Handling Fees
Shipping Fees will be 15% of Total Order within Canada and United States
International Orders will be Actual Postage used.
Any customs, duties or taxes are the responsibility of the customer.
Store Policies/In-store Returns
Our policy and promise to you is that we want you to be 100% satisfied. If you receive a product from us that is not what you thought you were getting, simply return it for a store credit minus shipping fees. You must notify Rivers End Quilting of any discrepancies in your order within 30 days. We want you to know that you can depend on us to meet your needs. If there is ever anything we can do to make your shopping experience more enjoyable, please let us know!
Fabric
Fabrics are sold by the meter, our minimum cut is 1/4 meter (.25) unless otherwise indicated. Sale fabrics are minimum 1 meter cuts.
Online Returns
Any returns must be made within 30 days of the date of purchase. Item must be in saleable condition. All returns should be in the original condition and packaging and be free of smoke odor or pet hair and other odors. Cut yardage and copyrighted materials (books and patterns) cannot be returned. Customer is responsible for return shipping costs. Your credit card will be credited for the returned item only. In the unlikely event of packing errors or damaged merchandise, please call Rivers End Quilting immediately and we will work out the details on a case by case basis.
Cancellations
There are no refunds for cancellations of special events less than two weeks prior to any special event including retreats and national instructor events. Some events may have an earlier "no refunds after" date, please review this information before signing up for any event.
Sales Tax
Orders placed from within the Province of Nova Scotia will have 15% HST sales tax added. Orders outside the Province of Nova Scotia will be subject to applicable Sales Taxes, Orders shipped to the US will be subject to customs duties and taxes.
Privacy Policy
Rivers End Quilting will keep all customer information confidential and we will not share or sell any information with outside parties under any circumstances.